SHIPPING AND RETURNS
There is a customer telephone service at your disposal. For any doubt please dial (34) 962224452.
These are the general terms and conditions for your purchases:
1) SHIPPING CONDITIONS
Shipping within mainland Spain are for orders over 40€.
Area |
Price |
Information |
Mainland Spain |
3,95€ |
Home delivery within 3-5 working days |
Balearic and Canary islands, Ceuta, Melilla |
7,95€ |
Home delivery within 5-10 working days |
Europe |
10€ |
Home delivery within 5-10 working days |
Rest of the world |
18€ |
Home delivery within 15-20 working days |
Sometimes the package can be delayed 1 or 2 days because our service depends on a human chain that implies the shop, the courier service and our own management. We promise to make every effort for you to receive your goods as soon as possible.
If you have made your purchase through a campaign in another website different from anaissa either by discount coupons or direct purchase, shipping terms will be those established in that campaign.
IMPORTANT: Check your orders as soon as possible and make sure that everything is correct. We will only accept refunds within a maximum of seven days from receiving your shipment.
2) ABSENCE ON DELIVERY
If nobody is at home at the time of handover, do not worry.
The courier service will phone you to arrange another delivery or leave a message at your entrance door or in your mail box.
If you notice any delay in your order delivery, do not hesitate to contact us at info@anaissa.com or (34)962224452.
3) RETURNS
If you are not 100% satisfied with your purchase please contact us at:
a) e-mail info@anaissa.com. We will answer within a maximum period of 48 business hours
b) Telephone (34)962224452. We will arrange your change at that moment.
In Anaissa we can change or replace the article in a new delivery, but never make a refund.
To request a change, you have to send us the product back on your own. As soon as we receive it, we’ll send the new product (shipping on our account). The shipping conditions will be the same as a first order.
IMPORTANT: To make any return you have to use the original package perfectly closed. In the case of underwear, the product must remain unopened and in perfect condition.