Shipping and returns
FREE SHIPPING TO THE ENTIRE PENINSULA ON PURCHASES OVER 49.95€
FREE SHIPPING TO ALL THE PENINSULA ON PURCHASES OVER 49.95€ The order will be shipped within 24 hours of receipt of payment on working days. You can always know where your order is as you will receive a tracking number to track it. NATIONAL SHIPPING (SPAIN): 24-48h Peninsula → Free shipping on orders over 49,90€; for orders under 49,90€ the shipping cost is 5,95€. Balearic and Canary Islands → Free shipping on orders over 79,90€; for orders under 79,90€ the shipping cost is 7,95€.
INTERNATIONAL SHIPPING (EUROPE): 24-72h. + costs 9,95€
If you need to make a return, please contact us at [email protected] indicating in the subject: RETURN and your name and surname. Our office staff will contact you as soon as possible to tell you all the steps and remind you of our return policy. Please, check in the previous section the return condition of the garments and those that for reasons of hygiene or misuse cannot be returned. Can I exchange a garment from a return for another article, size or model? We are sorry, but we do not accept exchanges. If you need a different size, colour or item, simply follow our returns process for the item you no longer want and place a new order. If it is a gift and you wish to exchange it, please email [email protected] and we will be able to help you.
Anaissa garments are very resistant and high quality and are subjected to a rigorous quality control before being marketed. However, if by mistake you receive a garment with any kind of defect, please write to us at [email protected] indicating in the subject DEFECTIVE PRODUCT and attaching a photograph of it as well as your contact details. Our customer service department will contact you as soon as possible and will give you precise instructions about the return in this case.