SHIPPING AND RETURNS

We have a customer service phone number at your disposal. Call us with any questions you may have at 962224452.

Placing an order by the Customer implies acceptance of these general purchasing conditions.

1. SHIPPING CONDITIONS

Our shipments to the peninsula are free when the order amount exceeds €59.

SHIPPING RATES

Area	Price	Information
PENINSULAR SPAIN AND BALEARIC ISLANDS	3.95 euros	Home delivery and transit time of 3-5 business days.
CANARY ISLANDS, BALEARIC ISLANDS, CEUTA AND MELILLA	7.95 euros	Shipping via Correos Blue Package with home delivery and a transit time of 5-10 business days.
EUROPE	10 euros	Shipping via International Post Office Package and with a transit time of 5-10 business days.
REST OF THE WORLD	18 euros	Shipping via International Post Office Package and with a transit time of 15-20 business days.

Occasionally, your order may be delayed by 1 or 2 days, as our service depends on a human chain involving the store, the courier and our own management. We promise to take care of your order so that it reaches you in the shortest possible time.

*If you have made your purchase through a campaign on a website other than anaissa.com, using coupons or direct purchase, the shipping conditions will be subject to those established by the campaign in which you have participated.

IMPORTANT! Please check your order as soon as possible and make sure everything is correct. Returns will only be accepted within a maximum period of 14 days from the delivery of the order.

2. NO DELIVERY

If you are not at home at the time of delivery, don't worry. The courier will try to call you to arrange a new delivery. If they cannot reach you on the phone number you have provided, they will leave a delivery note on your door or in your mailbox. Just follow the instructions on the delivery note and you can arrange a new delivery with the courier the next day.

If you notice any delay in the delivery of your order, do not hesitate to contact us at info@anaissa.com or 962224452.

3. CHANGES

If you are not 100% satisfied with your purchase, please let us know via

1. Email: info@anaissa.com. We will reply within 48 business hours.
2. Telephone 962224452 we will process your query immediately.

To request an exchange, you must send the item back to us with the shipping costs at your expense. As soon as we receive it, we will send the new product with the shipping costs at our expense. The delivery time will also be as indicated in the SHIPPING RATES table.

IMPORTANT: In order to make any return, it is essential that it is done with the original packaging and the package wrapped. In the case of returning underwear, the product must be unopened, in the original packaging and in perfect condition.